This interview was originally published on Automation & Safety Radio.
Tony Overy, Vice President, and Alan Sharrow, Engineering Group Leader for Advanced Motion Systems contend with new safety issues every day. It could be machines without safety designed into them that have been re-shored or figuring out the hard and soft guarding needed for a collaborative robotic application.
They also talk about the lack of experienced, senior controls and automation engineering resources. Until recently, that sort of skill was considered to be expendable overhead. Tony and Alan both see way too many situations where a lack of engineering resource inhibits their customers’ ability to get equipment installed, up and running. They sometimes can’t “pass the baton” of ownership!
Software is big bright spot though. No more Windows 95 crashes to wrestle with! The new stuff is easy to use, reliable and has things like hardware emulation built right in. It also enables a lot of remote support, again saving substantial time and money.
Lots more to learn about in this discussion. Like what customers expect. Things like CAD drawings, point to point electrical schematics, code examples and maybe most importantly, a consultative approach. Customers want to have their designs questioned. “They want us to poke holes in their designs and find something more efficient or less expensive.”
Some really interesting insights here. Listen to whole interview to learn more about how a top-notch high tech distributor delivers value to its manufacturing customers.
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